Frequently Asked Questions

These are some of the most frequently asked questions regarding our webshop. If you're looking for specific help for your Mini DisplayPort to HDMI adapter, please see our troubleshooting guide.

Q: What are Xen credits and how do I earn them?

A: Xen credits are points that can be redeemed upon purchases of products on store.moshimonde.com.  100 Xen credits is equal to US $1.00.  Every new member will receive 200 Xen credits upon signup. (When placing a first order on our site you must create an account in order to receive the 200 Xen credits.) 

Q: Does Moshi ship internationally?

A:  At this time, Moshi only ships to destinations in the United States, US Territories, and Canada.

Q: Do you have any restrictions for delivery?

Yes, we do not deliver to PO boxes, APOs, or FPOs as FedEx does not deliver to these addresses.

Q: How long will I have to wait to receive my order?

Our shipping team will have your order processed and prepared for shipment within 1 – 2 business days. Free-shipping deliveries take 2-7 business days on average, depending on distance.

Fulfillments for expedited shipments take 1-2 business days. Once it has gone out for delivery, your package may within 1-2 business days afterward. Expedited shipments are usually completed within 1-3 business days.

Canadian customers should expect 1-3 weeks for delivery to complete. This includes time at international sorting facilities, which may take as long as a week before the package is given to Canada Post to complete delivery, which may cause a significant delay.

Q: If I place my order today, does that count as day 1?

It depends when the order was placed. If the order was placed before 9AM PST, then yes. Otherwise, the first business day will begin tomorrow. Please note that Saturdays, Sundays, and US national holidays do not count toward business days.

Q: I want to cancel my order. How do I go about that?

Orders can generally be canceled by contacting customer.service@moshicorp.com before 9AM PST of the next business day. Please provide them with your order number for reference. If it is past 9AM PST, there is no guarantee that the order may be canceled, and the order may have to be sent back as a return in order to process a refund.

Q: Why is it more expensive now than it was a week ago?

A:  All prices, shipping rates, and product specifications are subject to change without notice.  Please refer to the website's published product specification and pricing online or contact a customer service representative for the most updated info.

Q: Where is my order?

A:  If you created an account with store.moshimonde.com, then you can check your order status any time by logging into www.store.moshimonde.com via the "My Account" button at the top of the screen.  Once in the "My Account" section, click on the 'My Orders' link located on the left side navigation menu.

Q: How do I send my order as gift?

A: It's simple to send store.moshimonde.com merchandise as gifts! All you have to do is specify a different shipping address than your billing address when you place the order. No sales receipt will be included in your gift package.

Q: Can I exchange a product?

A: Store.moshimonde.com does not offer exchanges.

Q: How do I process a return or refund?

A: Please visit our Warranty and Returns page for more information.

Q: What forms of payment do you accept?

A: Store.moshimonde.com accepts all major credit cards including: Mastercard, Visa, Discover, and American Express.

Q: Do you accept PayPal?

A: At this time, store.moshimonde.com does not accept PayPal.  Only payment by credit card is accepted.