Frequently Asked Questions

These are some of the most frequently asked questions regarding our webshop. If you're looking for specific help for your Mini DisplayPort to HDMI adapter, please see our troubleshooting guide.

Q: What are Xen credits and how do I earn them?

A: Xen credits are points that can be redeemed upon purchases of products on store.moshimonde.com.  100 Xen credits is equal to US $1.00.  Every new member will receive 200 Xen credits upon signup. (When placing a first order on our site you must create an account in order to receive the 200 Xen credits.) 

Q: Does Moshi ship internationally?

A:  At this time, Moshi only ships to destinations in the United States, US Territories, and Canada.

Q: How long does it take to process my order?

A:  Charges to your credit card are processed immediately upon purchase.  Orders are generally shipped within 24-48 hours.

Q: Why is it more expensive now than it was a week ago?

A:  All prices, shipping rates, and product specifications are subject to change without notice.  Please refer to the website's published product specification and pricing online or contact a customer service representative for the most updated info.

Q: Where is my order?

A:  If you created an account with store.moshimonde.com, then you can check your order status any time by logging into www.store.moshimonde.com via the "My Account" button at the top of the screen.  Once in the "My Account" section, click on the 'My Orders' link located on the left side navigation menu.

Q: How do I send my order as gift?

A: It's simple to send store.moshimonde.com merchandise as gifts! All you have to do is specify a different shipping address than your billing address when you place the order. No sales receipt will be included in your gift package.

Q: Can do I cancel my order?

A: Any order can be cancelled as long as it has not yet shipped.  To cancel your order, log into www.store.moshimonde.com via the "My Account" button at the top of the screen.  Once in the "My Account" section, click on the 'My Orders' link located on the left side navigation menu.

Q: Can I exchange a product?

A: Store.moshimonde.com does not offer exchanges.

Q: How do I process a return or refund?

A: Please visit our Warranty and Returns page for more information.

Q: What forms of payment do you accept?

A: Store.moshimonde.com accepts all major credit cards including: Mastercard, Visa, Discover, and American Express.

Q: Do you accept PayPal?

A: At this time, store.moshimonde.com does not accept PayPal.  Only payment by credit card is accepted.