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Limited Lifetime Product Warranty on Moshi Bags / Cases / Protectors / Cleaners and all Moshi Connect Cables & Adapters

All Moshi products are made using the finest components available which undergo stringent quality control testing and are warranted to be free from defects in materials or workmanship. Our limited lifetime warranty does not cover damages resulting from improper installation, accidents, abuse, misuse or improper care nor does it cover minor cosmetic damages due to normal “wear and tear” of the product. We reserve the right to make changes in design, materials and specifications without obligation to notify any individual or entity. If the product fails under normal usage, please contact us to obtain instructions on how to return the defective product to us for evaluation. Be sure to have your proof of purchase on hand; return requests cannot be processed without proof of purchase.  We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. In no event shall our liability exceed the price paid for the product and we will not have any liability to you for, any direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying accessories, software or its documentation. If after inspection, we found the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product on a "best-effort" basis. This warranty does not cover incidental or consequential damages, such as damages or loss, caused directly or indirectly to third-party products. This warranty gives you specific legal rights, and you may have other rights that vary from state to state or country to country.

 

Two Year Limited Warranty on Moshi Audio Products

At Moshi Audio, we strive to make products that surpass your expectations. Part of our commitment to make this happen is to use the finest components available and adhere to rigorous manufacturing standard. We guarantee that all Moshi Audio products are free from physical defects in material and workmanship for a period of 2 years from the date of purchase, when used within the limits set forth in the User’s Guide. Upon opening the package, please make sure to register your Moshi Audio product at www.moshimonde.com/register. This warranty does not cover damages resulting from accidents, abuse, misuse, improper care or unauthorized repair and modification, nor does it cover minor cosmetic damages due to normal "wear and tear" of the product. Warranty claims become void if the product is tampered with in any way. We reserve the right to revise or update the product, accessories, or documentation without obligation to notify any individual or entity. If the product fails under normal usage, please contact us to obtain instructions on how to return the defective product to us for evaluation. Be sure to have your proof of purchase enclosed and please use the original packaging if possible; return requests cannot be processed without proof of purchase or online product registration. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we find the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product on a "best-effort" basis. In no event shall our liability exceed the price paid for the product , and we will not have any liability to you for, any direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying accessories, software or its documentation. This warranty gives you specific legal rights, and you may have other rights that vary from state to state or country to country.

 

Two Year Limited Warranty on Moshi Electronic Peripherals

We guarantee that all Moshi electronic accessories are free from physical defects in material and workmanship for two years from the date of purchase, provided they are used within the limits set forth in the product user's guide. This warranty does not cover damages resulting from improper installation, accidents, abuse, misuse, improper care or unauthorized repair and modification, nor does it cover minor cosmetic damages due to normal "wear and tear" of the product. We reserve the right to revise or update its product specifications, software, or documentation without obligation to notify any individual or entity. If the product fails under normal usage, please contact us to obtain instructions on how to return the defective product to us for evaluation. Be sure to have your proof of purchase on hand; return requests cannot be processed without proof of purchase. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. In no event shall our liability exceed the price paid for the product and we will not have any liability to you for, any direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying accessories, software or its documentation. If after inspection, we found the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product on a "best-effort" basis. This warranty gives you specific legal rights, and you may have other rights that vary from state to state or country to country.

 

We make no other warranty regarding the products, and we disclaim all other warranties, express, statutory or implied, including any implied warranty of merchantability, fitness for a particular purpose, noninfringment, or arising from course of dealing or trade usage. 

Refund and Return Policy for Online Purchases

If for any reason you are not satisfied with your order, you may return your item within 30 days from the day it was received under our money-back guarantee policy. An item for refund must be returned in its original packaging. Please contact us and include your name and order number and our staff will reply within 1-2 business days with a "Return Materials Authorization" (RMA) number.  Shipping charges are not refundable. Store.moshimonde.com does not accept any returns if the product is damaged or missing accessories. Store.moshimonde.com makes every effort to quickly process returns; please allow 7-10 business days for processing.  Refunds will only be credited back to the original credit card number used for purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement.

Moshi may only provide refunds to orders placed directly on our website. If the item you wish to return was not purchased at store.moshimonde.com, you will need to contact the seller directly and inquire about their return policy.

iVisor Glass One Time Replacement

 Life happens. You purchased iVisor Glass to protect your device, so we want to protect your purchase. If, within one year from purchase, your new* Mosh iVisor Glass is damaged or broken in any way, we will replace it for free. That’s right, free. Moshi products are made using the finest components available, which undergo stringent quality control testing and are warranted to be free from defects in materials or workmanship. We feel so strongly about the quality of our materials and workmanship, that we’re offering a one time exception replacement. You break it, we buy it. You will need to take care of costs associated with shipping, insurance or import fees, as well as duties and taxes for the replacement. We reserve the right to make changes in design, materials and specifications without obligation to notify any individual or entity. 

*Only iVisor Glass Screen Protectors purchased directly from Moshi or from an authorized Moshi dealer are covered by this warranty. iVisor Glass Screen Protectors purchased secondhand or from a non-authorized dealer are considered “used” and are not subject to Moshi’s warranty or replacement program even if they appear to be new in the box. 

How to get your replacement:

1. Register iVisor Glass Screen at www.moshimonde.com/register.

2. Email Moshi customer service at: customer.service@moshicorp.com.

3. Wait for your replacement.